近期《电梯应急处置平台技术规范》经过专家审定，出台并发布，（以下简称《技术规范》）。这项标准为提高我国电梯应急处置公共服务平台的建设、规范应急救援服务工作提供了技术支持，也为完善特种设备法规标准体系建设开辟了新途径，标志着我国电梯应急处置工作步入了规范化轨道。据国家质检总局特种设备安全监察局相关部门负责人介绍，随着我国城市化进程的加快，电梯数量每年以20%左右的速度增加，这一趋势仍将持续。
2003年以来，电梯事故每年的起数和伤亡人数均比较平稳，但由于电梯数量增长，因此电梯万台事故率和死亡人数等相关指标是下降的。据统计，去年全国共发生49起电梯事故，死亡37人。49起事故中，21起是违规使用造成，比如违规使用三角钥匙4起，死亡4人；电梯故障后，乘客应在轿厢里等待救援，但乘客违规扒开轿厢，9起事故死亡8人；由于设备本身造成的事故8起，多集中在制动器、扶梯驱动链条失效等。
电梯的日常保养十分重要，按照规定应每15天维护保养一次，但目前维护保养市场受低价竞争影响，服务质量低下。
质检部门将加快在全国推广建设电梯应急处置服务平台，一旦乘客困梯，在拨打物业、维保企业电话无果的情况下，可以拨打公共服务电话96333，由平台工作人员指挥就近的联合救援站实施救援。
General Administration of Quality Supervision Has Popularized The Elevator Emergency Service Platform And National Hotline of 96333
Specification of Elevator Emergency Service Platform Technology has been carried out and released after authorization. Not only does such standard provide technology support for the construction of the platform and standardizing rescue work, but also improves and perfects the standard system for special equipment.
The quantity of elevators in China has increased by 20% per year and this trend would keep on.
There were 49 elevator accidents happened in China last year, killing 37 people as statistics show. Among the accidents, 21 of them are due to violating operations, such as the illegal use of triangle keys which killed 4 people in result. Moreover passengers, who came across the accidents and were meant to keep calm and wait for rescue in the elevators, forced the door open and such violation led to 8 deaths in 9 cases. Furthermore, 8 cases are caused by the equipment itself, for example, the brake or chains drive of escalators lose efficacy.
Quality Supervision Departments are accelerating the construction of elevator emergency service platform and its service hotline 96333.
